Privacy Policy

Effective Date: 16th Oct 2025

At The Bleach Boys ("we", "our", or "us"), your privacy matters to us. We collect only the information we need to provide our cleaning services and to keep in touch about your booking. We’ll never sell or misuse your data — we just want to keep your place sparkling clean, not your inbox!

What Information We Collect

We collect basic details when you contact or book with us, including:

  • Your name

  • Address of the property to be cleaned

  • Phone number and/or email address

  • Booking date and time preferences

  • Details about pets (to make sure we bring the right products, and to plan for team members who may have allergies)

  • Any notes you share about access, cleaning requests, or special conditions

We may also take before and after photos of cleaning jobs for quality assurance and promotional use. These photos will never include personal information like letters, family photos, or anything that can identify you or your household.

How we collect information

You might share your details with us when you:

  • Fill out a booking form or quote request on our website

  • Call or message us directly

  • Confirm or change a booking with us

When you book online, our website automatically adds your details to our secure CRM system (GoHighLevel).

How we use your information

We use your information to:

  • Contact you about your booking

  • Confirm, change, or remind you about cleaning appointments

  • Send quotes and invoices if requested

  • Keep track of our schedule and client history

  • Prepare for cleans (for example, bringing carpet shampooing gear for end-of-lease jobs or managing staff allergies around pets)

We may save your phone number in our work phone (used for both work and personal communication) for ongoing contact about your services.
We do not send marketing emails or messages unrelated to your booking.

Who can access your information

Access to your information is limited to The Bleach Boys team.

Our website and CRM are technically hosted by a CRM provider who maintains the system and has technical access only. This means they can access the system if something breaks or needs fixing, but they have agreed not to view, use, or collect any client data for their own purposes.

Cookies & Tracking

We use tools like Google Analytics, Meta Analytics, and FunnelBuilt/GoHighLevel performance tracking to see how our website performs and improve how we serve you.
These tools collect general data (like pages visited and time on site) — not personal details.

You can disable cookies through your browser settings if you prefer.

How we protect your information

We take privacy seriously and use secure systems to store your details. We only keep your information for as long as it’s needed to manage bookings and maintain service records.

Your rights

You can ask us at any time to:

  • See what information we hold about you

  • Correct any mistakes

  • Ask us to delete your information (where possible)

To contact us about your privacy, email [email protected] or use the contact us page.

Updates

This Privacy Policy may change over time to keep it accurate and compliant. Any updates or changes will be posted here and include the new effective date at the top.

Contact Us

If you have any questions or concerns about your privacy, contact us using the contact us page.

Thanks for trusting us with your space and your info — we’ll take care of both.