Compliments & Complaints Procedure

Effective Date: 16th Oct 2025

At The Bleach Boys, we take pride in providing quality cleaning and friendly service. We always appreciate hearing when we’ve done a great job, and we also welcome feedback if something didn’t meet your expectations.

Your feedback helps us grow and improve, and we take every message seriously.

Compliments

If you’re happy with our service, we’d love for you to share it!
✅ Leave us a Google Review here: https://g.page/r/CYA-HWilhK3tEAI/review
or
📧 Email your compliment to [email protected]

With your permission, we may feature your feedback as a testimonial on our website or social pages. We’ll always ask before sharing your name or words publicly.

Complaints

If something wasn’t right, please let us know as soon as possible — ideally within 24 hours of your clean so we can address it promptly.

You can email us at [email protected] with:

  • Your name and address

  • The date of your clean

  • Details of the issue

We’ll acknowledge your message and aim to respond within 2 business days.

If it’s about cleaning quality, we’ll arrange a free return visit under our Satisfaction Guarantee to make it right.

We’ll always handle complaints respectfully, fairly, and as quickly as possible.

Our Comitment

We genuinely appreciate every bit of feedback, good or bad. It helps us stay transparent, maintain high standards, and keep improving for you.