FAQ's

Frequently Asked Questions

Do I need to be home during the clean?

Nope! As long as we can get in (e.g. via a spare key, combo lock, or an unlocked door), we’re good to go. We’ll clean, lock up, and leave everything sparkling for your return.

If your place requires a key card or security access, just let us know ahead of time!

Do you bring your own supplies?

Yep — we bring all our own eco- and hospital-grade products, plus the gear to get it done right.

Are you insured?

Absolutely. We're fully insured for your peace of mind (and ours too).

How can I pay?

We accept bank transfer, card, or cash. Payment is due on completion unless we’ve arranged something different.

How do I pay by Bank Transfer?

Just send your quoted amount to:

Account Name: Mark Hamlyn
BSB: 637000
Account #: 724 977 502


Include your name or property address in the reference so we can match it up.

Do you bring your own supplies?

Yep — we bring all our own eco- and hospital-grade products, plus the gear to get it done right.

What if I'm not happy with the clean?

Let us know within 24 hours and we’ll come back — no stress, no charge.

If it was an end of lease clean and the Real Estate Agency has picked up on something we missed, we will also come back out, free of charge.

We stand by our work and want you to feel good walking in the door.

I need someone to clean today, is that possible?

We will do our best to make miracles happen, but same-day bookings do come with a $50 rush fee if it’s within 12 hours’ notice.

What is your cancellation policy?

We get it — life happens!

Cancel with more than 12 hours notice: no charge.

Cancel within 12 hours: just a small $20 fee to cover lost time.

We’re always fair and flexible — just keep us in the loop.

What if I'm just outside your service area?

If you are in a surrounding suburb of our service are there is an additional fee of $20 to cover additional travel expenses, including paid parking areas.